These terms and conditions apply solely to the products marketed on our website: Mondo Zen Travel - MihanaGo.
Purpose and Scope of the Terms and Conditions
Mondo Zen Travel - MihanaGo, acting solely as an authorized intermediary between airlines and ground service providers, is only responsible for claims directly within its scope. The agency is not responsible for visas, accidents, injuries, irregularities, losses, or thefts affecting travelers. It is also not liable for itinerary changes or any other unforeseen events beyond its control, especially concerning passenger safety.
Our terms and conditions are governed by Decree 94-490 of June 15, 1994, issued pursuant to Article 31 of Law 92-645 of July 31, 1992, which outlines the conditions for the practice of activities related to travel and tour sales in Morocco.
By registering for one of our trips and any services via the www.mihanago.com site, the client fully accepts these terms and conditions as well as all terms outlined in the proposal.
In case of any contradiction between these terms and the contract concluded between the client and Mondo Zen Travel - MihanaGo, the contract provisions will prevail.
Booking and Confirmation
Anyone entering into an electronic contract with Mondo Zen Travel - MihanaGo guarantees the accuracy of the information provided and personally commits to the details for all individuals listed on the same reservation.
The booking process on the Mondo Zen Travel - MihanaGo website is as follows:
- The client selects the desired product(s);
- The client fills in the necessary information for the reservation;
- The client chooses the payment method for the order;
- The client validates the order, and the electronic contract is concluded.
The final confirmation of the trip will only be made after full payment and verification of availability with our suppliers.
Payment Methods
In agency, Mondo Zen Travel - MihanaGo accepts payments by bank check, credit card, cash, and bank transfer.
Bank details for Mondo Zen Travel - MihanaGo are available upon request.
Prices
The prices listed in the catalog are quoted in Moroccan Dirham (MAD), US Dollars (USD), or Euros (EUR), valid at the time of the client's consultation and at the time of order, subject to availability.
VAT is calculated on the order form based on the applicable rate on the date of the order. The order form and transactions are processed in MAD, USD, or EUR.
Any change in the rate will automatically be reflected in the price of the products.
Promotions
It is possible that for the same trip or stay, our participants have paid different prices. Clients who paid the regular rate will not be entitled to retroactive refunds.
Discounts cannot be combined with any other promotional offer.
Liability
Under no circumstances will Mondo Zen Travel - MihanaGo be held responsible for circumstances falling under force majeure, actions by third parties outside the provision of services covered by the contract, or improper execution of the contract attributable to the client. The liability of Mondo Zen Travel - MihanaGo will never extend to indirect damages.
Mondo Zen Travel - MihanaGo will not be held responsible for services purchased by the client locally that were not specified in the description, nor for pre- or post-transportation arrangements taken by the client.
Mondo Zen Travel - MihanaGo is not responsible for schedule or itinerary changes, or changes in airports caused by circumstances beyond its control. In such cases, any delays will not entitle the client to compensation from Mondo Zen Travel - MihanaGo.
Data Confidentiality
The information requested is necessary for processing your order and will be treated confidentially. You have the right to rectify any personal data concerning you.
You may be contacted with advertising communications from Mondo Zen Travel - MihanaGo, unless you have explicitly stated that you refuse the use of your personal data for this purpose.
Proof of Transactions
The data recorded by Mondo Zen Travel - MihanaGo Mondo Zen Travel - MihanaGo on its platform, for the account of a third-party client, constitutes proof of all commercial transactions between you and Mondo Zen Travel - MihanaGo.